Terms and Conditions

An Order Confirmation email will be sent for online orders.

Delivery time:  2 to 10 working days depedning on the stock location.

— Within Australia weuse AUSPOST, parcel post standard rate, or express delivery.

— For international destinations we International courier.

— Delivery cost can be simulated in Check out process.

— Customers can also choose in-store pick up for no shipping fee.

Tenren takes full responsibility for secure delivery to the correct shipping address provided.  Customers will receive a shipping notice of reminder upon delivery, along with available tracking information.

Each country has its custom regulation that we need to comply, in case an order content need special logistics arragement we will contact the customer to sort out necessary process and action.