As a general practice, Tenren customers have a legal right to return the goods and obtain a refund if the product is found faulty or there exists a mismatch between the product and its description. To obtain a refund, the product should be returned within a reasonable time. The product must not be disposed, lost, destroyed, or damaged.
Tenren will grant a refund if the product:
- has an identical item that is selling cheaper from any other ecommerce site in Australia. Refund amount will be the difference of the price.
- is defective without fault of the buyer;
- is not for the purpose as stated; or
- does not match the description.