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Tenren customers have a legal right to return the goods and obtain a refund if the product is found faulty or there exists a mismatch between the product and its description. To obtain a refund, the product should be returned within 30 days after the ordered shipment received.

Tenren will grant a refund if the product:

  •  is defective without fault of the buyer;
  •  is not for the purpose as stated; or
  •  does not match the description.

The customer will bare the return shipping cost to our Chatswood shop address.

389 Victoria Avenue, Chatswood, NSW 2067
Phone: 02 9884 7668